Privacy Policy

Last updated: 3rd April 2026

With Grace (“we”, “our”, “us”) is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

• Visit our website
• Enquire about or book coaching and advisory services or holistic treatments
• Complete questionnaires or forms
• Subscribe to emails, downloads, or resources

1. Who we are

With Grace is a coaching and advisory service and holistic treatment provider based in England, United Kingdom.

Data Controller: Amy Grace Williams
Contact email: amy@withgracex.co.uk

2. What personal data we collect

a) Information you provide directly

We may collect personal information that you choose to share with us, including:

• Name and contact details (such as home address, email address and phone number)
• Date of birth, where relevant to employment or coaching support
• Preferred pronouns (optional, to ensure respectful communication)

• Your emergency contact details for any holistic treatments booked

• Your GP’s details as a legal requirement for any holistic treatments booked

• Your personal health and medical conditions details which are required by law before any holistic treatment is carried out
• Employment information, including job role, employment status, salary, employer location or jurisdiction, and workplace circumstances relevant to guidance or coaching

• Personal development or wellbeing information shared through questionnaires or coaching sessions (for example areas relating to career direction, confidence, relationships, boundaries, stress, or life transitions)

• Consultation forms, questionnaire responses, session reflections, and coaching notes
• Any other information you voluntarily share during appointments or communication with us

We only request information that is relevant and necessary to provide our services. Providing optional information does not affect your ability to access coaching or support.

Website and technical data

We may automatically collect:

• IP address
• Browser type and device information
• Pages visited and usage data (via cookies or analytics technologies)

3. How we use your information

We use your personal data to:

• Provide coaching and advisory services and holistic treatments and respond to enquiries
• Manage bookings, payments, and communication
• Prepare for and deliver sessions and treatments
• Send requested resources or downloads
• Improve our services and website experience
• Comply with legal, tax, or regulatory obligations

We do not sell your personal data to third parties.

4. Lawful basis for processing (UK GDPR)

We rely on the following lawful bases:

• Contract – to deliver services you have booked• Legitimate interests – to operate and improve our business
• Consent – for marketing emails or optional communications
• Legal obligation – for accounting, tax, or legal compliance

You may withdraw consent at any time.

5. How your data is stored and protected

Your information is stored securely using password-protected systems and reputable third-party providers (such as email, booking, or payment platforms). We take reasonable steps to protect your data from:

• Loss
• Misuse
• Unauthorised access or disclosure

Coaching notes are kept securely and used only to support continuity of your coaching experience. They are never shared without your consent unless required by law.

Consultation forms are kept securely and only used to determine your suitability for holistic treatments booked. They are never shared without your consent unless required by law.

6. How long we keep your data

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy and to meet legal, tax, insurance, or regulatory requirements. Client records and related information are typically retained for up to 7 years, unless a longer or shorter period is required by law.

7. Sharing your data

We may share limited personal data with trusted third parties where necessary,

such as:

• Payment processors
• Booking or scheduling platforms
• Website hosting or email service providers
• Professional advisers (for example accountants or legal advisers)

All third parties are expected to protect your data and comply with UK GDPR. We do not transfer your data outside the UK unless appropriate legal safeguards are in place.8. Your rights under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (where legally possible)
• Restrict or object to certain processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://ico.org.uk

To exercise your rights, contact amy@withgracex.co.uk

9. Cookies

Our website may use cookies or similar technologies to:

• Improve website functionality and performance
• Understand visitor behaviour and usage
• Support analytics or basic marketing tools

You can manage cookies through your browser settings. A separate Cookie Policy is available on our website.

10. Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

11. Children’s data

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

13. Contact

If you have any questions about this Privacy Policy or how your data is handled,

please contact:

Email: amy@withgracex.co.uk

Business name: With Grace

Business address: 124 City Road, London, EC1V 2NX